December 10th, 2008
Awhile back, my office chair broke. It’s not so easy to see in this photo:
But the left arm rest kinda split in two:
I don’t know what caused this. I hardly ever use the arm rests. I bought the chair from a local Staples store last year and I purchased an extended warranty to go with it. I’m not a big fan of extended warranty plans, but I bought this one because I’ve had several office chairs break over the last few years. So, I’m glad I did. I fished out the warranty papers/sales receipt from the filing cabinet and proceeded to call Staples customer service. After dialing, I noticed a handy lil’ reminder on the warranty brochure that the product required registration before it could be serviced. I wasn’t aware of that when I bought it, so I never bothered to register. I hung up the phone, logged on to the Staples customer service site and registered the purchase. It was annoying, as the online registration form wanted the chair’s serial number, and I had to flip the chair over to find it. (i’m not even sure if the number I found was the serial number or not. Oh well.) Once everything was entered properly, I decided to wait for a bit, just to make sure it got settled into the registration system at Staples Master Command. I dialed the customer service number once more, and was greeted with a confusing prompt, asking me to verify a contract number. I had never received a contract number, so I skipped passed the prompt and was eventually connected to a human being. She verified my information and then gave me the same contract number that I had been asked to verify (why doesn’t the Staples website provide these when you register?). I told her about the broken chair, and she said that Staples would mail me a gift card for the complete purchase amount of the chair. What do you know? That was, indeed, easy. Nice job, Staples. So in a couple weeks, I’ll be able to take my gift card back to the store and get a new chair. i wish all replacement plans were this simple.
(On a side note, I told Jen that I should just fix the chair with duct tape, and then we could use the gift card for other things. She wasn’t amused by that idea.)
December 10th, 2008 at 7:40 am
YAY! Glad you are finally getting it resolved. Post pics of your new chair when you get it please!
December 11th, 2008 at 4:06 pm
It’s always annoying when things break.
You know women, always wanting to hire a “professional.” :/
July 21st, 2010 at 10:38 pm
[...] chair. I also paid for a three-year replacement plan. That came in handy because eventually, that chair broke, too. Staples gave me a full refund (in the form of a gift card) for the purchase price of the chair. [...]